Payments for AiroPages are processed by Paddle, our merchant of record. Refunds are issued through Paddle to your original payment method.
One-time scans
Only URL scans that succeed are used up. If a page fails, times out or is blocked and can’t be scanned, that URL scan is credited back to your balance so you can use it again, for example on a re-scan. Failed scans are compensated with scan credits only: no money is refunded for them.
Monthly plans
Cancel anytime. Your plan stays active until the end of the current billing period and then does not renew. We do not refund partial months.
Yearly plans
You can request a prorated refund within 14 days of purchase or renewal. After 14 days, yearly plans are not refundable, but you can cancel at any time so the plan does not renew.
How to request a refund
Email [email protected] from your account email with your receipt or order number. You can also contact Paddle directly through the link on your receipt.
Statutory rights
Nothing in this policy limits rights you have under consumer law in your country.