# Refund Policy

> When AiroPages refunds one-time scans, monthly plans and yearly plans. Payments are processed by Paddle, our merchant of record.

Last updated:2026-11-14

Payments for AiroPages are processed by **Paddle**, our merchant of record. Refunds are issued through Paddle to your original payment method.

## One-time scans

Only URL scans that succeed are used up. If a page fails, times out or is blocked and can't be scanned, that URL scan is **credited back to your balance** so you can use it again, for example on a re-scan. Failed scans are compensated with scan credits only: no money is refunded for them.

## Monthly plans

Cancel anytime. Your plan stays active until the end of the current billing period and then does not renew. We do not refund partial months.

## Yearly plans

You can request a **prorated refund within 14 days** of purchase or renewal. After 14 days, yearly plans are not refundable, but you can cancel at any time so the plan does not renew.

## How to request a refund

Email support@airopages.com from your account email with your receipt or order number. You can also contact Paddle directly through the link on your receipt.

## Statutory rights

Nothing in this policy limits rights you have under consumer law in your country.